We warmly welcome you to our practice.
It is the role of the clinic to provide you with a caring environment that is safe, welcoming, and peaceful for all patients. We respect the rights of individuals with a strong belief in equity. This practice aims to care for and treat our patients promptly and courteously, and in turn, we request that our patients show the same respect and courtesy to our staff, other patients, and visitors. We request our patients refrain from shouting, swearing, or engaging in other inappropriate behavior that may cause harm or distress to themselves or others.
Dr Katy Abraham, Dr Assad, Dr Lay, Dr Gorji, Dr Ferdousion, Dr Bahrami, Dr Georgy, Dr Daneshani, Dr Deady, Dr Chen, Dr M. Hanna, Dr Pathy, Dr Naidu, Dr Mak, Dr S. Hanna, Dr John He, Dr Daoud, Dr Elyas, Dr Ibrahim
Kim, Cora, Mahnaz and Sarah
Helen G, Mona, Margo, Theo, Nemeen, Helen K, Giovanna, Helen, Mehnoosh, Kamand, Aphrodite, Shamim, Maria
Dimi and Ellen
As the results from the surveys arrived back at Bulleen Plaza Medical Centre, we want you to know that we have heard your feedback and intend to make some changes. Some of the areas that were found to need improvement are below, as well as the changes we will implement.
Monday – Friday
Saturday & Sunday
Public Holidays
St Vincent’s Monday – Friday
Clinical Labs Monday – Friday
Saturday
8am – 9pm
9am – 6pm
8am – 9pm
8am – 5pm
8am – 4:30pm
9am – 12:30pm
At times you may wish to speak with your doctor over the phone. We ask that if your reason for calling is a medical emergency, please dial 000 for an ambulance. In these cases, do not call the practice.
Our friendly reception team will otherwise take your call, and if necessary, they will provide your doctor with an internal message to inform your doctor of your call. Our reception team will need to inform the doctor of your reason for calling. This will assist your doctor when addressing your message. Your doctor will then follow up as necessary. You may be required to make an appointment to discuss any concerns. All emails will be managed by our reception staff and attended to appropriately.
Home Visits
Physical annual health assessments
Care Plans
Check-ups
Pap Smear Tests
Pregnancy Tests
Counselling
Children & Travel Immunisations
Sports Medicine
Preventive Medicine
Work Cover and TAC
Dentist
Physiotherapists
Osteopath
Echocardiographer
Podiatrist
Psychologist
Bookings are essential for all services
Private patients price range between $60 – $85 for an item 23 – Level B consultation <15 minutes.
Procedure out of TAC and work cover payments are the responsibility of the patient.
All accounts are to be paid at the time of consultation. The practice will no longer bill the company, however, invoices will continue to be marked as work cover.
This clinic is fully bulk billed.
A current Medicare care is required to be presented upon arrival. Patients with no Medicare card must pay upfront.
No accounts will be given.
PRIVACY POLICIY:
OUR PRIVACY POLICY IS AVAIABLE TO PAITIENTS FOR THEIR PERUSAL.
Every effort will be made to give all paitients an appointment that suits their preffered doctor within 2 working dats. If the doctor is unavaible, another doctor will be reccomended. Please inform the recepotionist at the time of making the appointment wheather a longer consultation is required, or more than 1 person is to be seen.
Walk ins are welcome.
Home visits are available on request for regular patients who conditions prevent them from attending the surgery. Times are allocated for nursing / home visits are before or the end of each shift. Please ring the clinic during opening hours to make suitable arrangements.
The doctors will make telephone calls relating to you and your familys health. However, if they are seeing a paitient when you call, a message will be taken and passed on to the doctor who will return your call.
In an event of an EMERGENCY, calls will be put through to the doctor immediately.
After hours, medical advice can be obtained by ringing the afterhours service on 13 26 60.
A fee may be charged.
If it is an EMERGENCY, call 000 or attend you local public hospital.
If you have feedback, we would like to hear it.
Please feel free to direct verbal feedback to a doctor or receptionist or leave a note in the feedback box on the front desk. We take concerns, suggestions and complaints and deal with them accordingly.
If you wish to take the matter outside of the practice, you can contact the State and Territory Health complaints Agency / Health services commissioner:
30/570 Bourke Street, Melbourne, Vic, 3000
Tel: 2601 5222
Fax: 8601 5219
Free Call: 1800 136 066
Our practice participants in national / state or territory reminder system / register (subject to informed patient consent). We are fully computerised and actively involved in our recall and reminder system from our patients.
If you do not wish to be included in the system. please advise staff at reception. Patients are encouraged to make an appointment with their doctor to discuss all results.
Your medical record is a confidential documents,
It is always the policy of this practice to maintain the security of personal health information, and to ensure that this information is only available to authorised staff members.
